Bug Reports

In rule based AI it is not possible to combine multiple Hoory integrations. For example , when we try to assign the ticket to team and at the same time set chat status as resolved only team assignment will work.

We have some cases when while user navigates through RB , tickets automatically resolve due to 100.0 days of inactivity https://app-eu1.hoory.com/app/accounts/5/conversations/3085118

In telegram inbox when agent resolves the conversation and client tries to contact with support again , the ticket will be reopened and assigned to the same agent even if he is not online. https://app-eu1.hoory.com/app/accounts/5/conversations/3086802

In report section . agent activity shows incorrect information. E.g my user haven't been online for a long time , but in activity section it shows that Davit was online 6h 41m for 29/08.

Opening this task to see if it is possible to check this problem, since July it has not been possible to review the chats, because it is not possible to filter by date and agent. Attached are some screenshots, where I select the date 07/31/2024 but only 7 chats appear from 08/26/24, the same happens with all agents.

When applying filters , "Load more conversations" button hides. It appears only when we decrease the height of the window

Please check the following ticket and the screenshot. We have this problem with both chat and email tickets. We believe that if the client activates the notifications from the betting assistant, the notifications are appearing in the ticket. https://app-eu1.hoory.com/app/accounts/5/inbox/184/conversations/3035478

If you click somewhere inside a window and drag mouse ( e.g. trying to select a text ) , then release click outside of the window , it will close.

Steps to reproduce: Open Hoory Click on Reports Click on Inbox In the Duration filter select Custom date range Actual result: "Date range filter" is no longer available to select a date range. Expected result: "Date range filter" is supposed to be available to select the date range. Device: Mobile Samsung Galaxy S7 / iPhone 12 mini OS: Android 8/IOS 16.0 Browser Version: Chrome mobile -103.0.5060.129 / Safari for iOS 16.0 Please see the video: https://drive.google.com/file/d/1cZg-OAbrD4o6ul-7G9xuRjS6EbuOMIl5/view?usp=drive_link

When changing the account language, the language of the chat window changes to the same as in the account language. If you set the account language, then the chat window (and the pre-chat form too) on the site is displayed in the same language, that is, we cannot make a Turkish window for the Turkish version of the site, an English window for the English version, etc. It is proposed to make the chat window language setting inside the "source/channel" setting. In this case, several sources can be added to a multilingual site and each can be assigned its own language, and the language of the admin panel would not affect how the chat window is displayed for clients.