Bug Reports

Hello, good night, how are you? Users in chat claim that they are not receiving our messages, although in the chat it appears as viewed. They also inform that it appears that we are typing eternally, but no message enters, when it enters it takes a long time. This is impacting our evaluations, because in addition to the customer not being able to see the solutions and negotiations we are carrying out for his case, which generates dissatisfaction, customers are not receiving the evaluation request, although it appears to us that it was sent. Could you please check what is happening?

Is not loading, presents error for all our analysts, with the error attached.

It appears that our entire team is unable to access the portal. Could you please check, as we are unable to assist customers via chat or email.

The platform is experiencing instabilities on a daily basis, affecting the quality of our services. She's not loading conversations and her main page correctly, and she's not sending messages to the customer. On yesterday's date, 11/11, the problem had been solved, however, today the error of the attached prints occurred again. Could you check the reason, please?

Good afternoon, we are facing problems in Horry, where customers who have previous conversations appear in the history, but when clicking, it says that the conversation was not found or nothing happens when clicking. Can you please check. Because this directly affects the way we conduct customer service.

Conversations starts with RB ai , then ticket is passed to agent , where agent responses are shown as "Bot" responses https://app-eu1.hoory.com/app/accounts/5/conversations/3446862 https://drive.google.com/file/d/1m66HsomcaQUage9RX047GhTTVh-szA-a/view?usp=sharing p.s. I can't make the file public , please request an access.

None of the email or chat boxes show the number of messages.

When AI connects chat to agent , it still tries to answers to clients question. We think it's not supposed to answer anything more after putting ticket in queue.

Chat is being assigned to the agent, but he doesn't enter the chat. Could you please check? As in the attachment below, the chat was assigned to the agent, and only after seven minutes did the chat appear in the agent's box.

I'm getting this message and the page is simply not loading