We’ve corrected the issue where archived conversations were appearing in notifications. Now, only active conversations will show up, ensuring a cleaner and more relevant notification feed.

Unnecessary text in conversations has been eliminated. This streamlines the content, making it clearer and more concise for better user experience.

A "load more" button will now appear when the number of conversation items exceeds the defined threshold. This allows you to load additional items as needed, enhancing navigation through lengthy conversations.

We've enhanced the stability of the widget to ensure it performs consistently and reliably across all platforms.

Resolved an issue where the bot was failing to send information messages to clients. Now, all information messages are properly sent, ensuring effective communication.

Corrected the issue with message throwing in Help Center portals to ensure accurate and effective communication.

Addressed the visual problem with the widget title to ensure it displays correctly, providing a better user interface experience.

Implemented automated tests to ensure the integrity and accuracy of custom attributes in conversations, enhancing the reliability of these features.

Addressed an issue that prevented users from continuing conversations that had been resolved, specifically when the conversation history feature was disabled.

We've resolved several minor issues that were impacting the widget's performance during campaigns. These fixes ensure a smoother and more reliable user experience when running campaigns.

We've corrected an issue that occurred when conversation history was disabled. Now, even if the conversation history feature is turned off and an agent resolves a conversation, the widget will function properly without any disruptions.

We’ve integrated Google Analytics into RB, allowing you to track user interactions and gather valuable insights. This new feature will help you better understand user behavior and improve your strategies based on data-driven decisions.

We've made minor fixes to the autoOpenUnreadConversation configuration passed to the widget when creating a conversation with backend REST APIs. Additionally, we've improved the reliability when a user receives a message in a different conversation while another one is open, ensuring a smoother and more consistent experience.

Configuration Added for Parallel Test Execution: We’ve implemented a configuration that allows tests to be executed concurrently.

Benefit: This improvement significantly reduces the overall testing time and enhances efficiency, leading to quicker feedback and faster development cycles for our team.

Claude Language Model Integration: We’ve integrated the advanced Claude language model into our bot.

Benefit: This enhancement boosts the bot's language processing capabilities, providing users with more accurate and natural responses, thereby improving the overall interaction experience.

Auto-Open Unread Conversations: A new feature called autoOpenUnreadConversation has been added, which automatically opens and switches to unread conversations.

Escape Unread View by Default: The widget now has escapeUnreadView set to true by default, meaning it will skip the unread view automatically.

Specific Actions via Toggle Method: You can now use the toggle method with open:last-conversation and open:new-conversation to trigger specific actions.

Benefit: These enhancements provide greater flexibility and automation in managing conversations, improving user experience by making interactions more seamless and intuitive.

React Package Update: We have updated the React package to incorporate the latest features and improvements.

Documentation Update: The documentation has been revised to reflect these changes, making it easier for developers to implement and understand the new features.

Benefit: These updates ensure that developers have access to the most current information and tools, facilitating smoother integration and development processes.

Open Graph (OG) Images: We’ve added support for OG images in Help Center articles.

Benefit: This feature enhances the visual appeal and informativeness of article previews when they are shared, making them more engaging and attractive to users.

Display Issue Fix: We fixed a display issue with the second widget where the Start Conversation button was being cut off at the bottom.

Benefit: This correction ensures that the button is fully visible, improving user interaction and accessibility, and providing a more seamless experience.

Added Tests for Agents Page: We've introduced comprehensive tests to the Agents Page, ensuring better performance, stability, and reliability for managing your agents.

Implemented Various Billing Changes: Our billing system has undergone significant improvements to enhance accuracy and efficiency. This ensures a smoother experience when managing your subscriptions and payments.

Increased Confidence in AI Language Detection: We've fine-tuned our AI's language detection capabilities, resulting in more accurate identification of languages in conversations. This enhancement helps provide more relevant and precise responses.

Enabled Google Sheets in Rule-Based Assistants: You can now integrate Google Sheets with our rule-based assistants, making it easier to manage data and automate workflows directly from your spreadsheets.

Improved Widget Functionality: Our widgets have been updated to provide a more seamless and interactive user experience. Expect smoother interactions and enhanced performance across all devices.

Fixed Read Conversation Messages Counter: We've resolved an issue with the read conversation messages counter, ensuring it accurately reflects the number of messages read. This helps maintain precise tracking of your customer interactions.

Changed text for widget tagline from inbox settings.

The tagline has been updated to better reflect the widget's purpose, making it more intuitive and user-friendly.

Enhance the clarity and detail in the tool's description.

The description of the 'standings' tool has been refined to improve AI understanding, ensuring that the bot can provide more accurate and detailed information to users.

Corrected the CSS to ensure the avatar displays properly in the mini widget launcher.

The CSS issue affecting the avatar image in the mini widget launcher has been fixed, ensuring it displays correctly across all devices.

Addressed the spacing issues to ensure consistent text formatting with Markdown.

Fixed the problem with spaces in text when using Markdown syntax, resulting in consistent and polished text formatting.

Implemented lazy loading to improve the performance and loading times of the second widget.

The second widget now uses lazy loading, which significantly enhances performance and reduces loading times, providing a smoother user experience.

We have implemented several minor fixes to our SMS notification system. These improvements enhance the overall reliability and delivery accuracy of notifications, ensuring that you stay informed without any interruptions.

Stay ahead of the game with our new injury report feature in the Betting Assistant. Now, you can get real-time updates on player injuries, ensuring you have the latest information to make informed betting decisions. This feature provides detailed injury reports, including the nature of the injury, expected recovery time, and potential impact on upcoming games.

We have switched our SMS notification provider for Armenian contacts to enhance reliability and delivery speed. This change ensures that users in Armenia receive timely and consistent notifications, improving overall communication and user experience.

We are enhancing our end-to-end (E2E) automation coverage to include a broader range of functionalities and scenarios. This comprehensive testing approach aims to minimize undetected issues, ensuring a smoother and more reliable user experience.

We've identified and corrected an issue where the widget avatar was misaligned and appeared out of its bubble. This fix will ensure that the avatar is properly aligned, providing a consistent and polished presentation across all devices and screen sizes.

We are addressing the second cross-origin issue affecting widget loading in Safari. By resolving sandboxing issues, we aim to ensure seamless functionality and compliance with web standards, providing a smoother experience for all users.

Your feedback is invaluable as we continue to improve our product. Thank you for your continued support!