Tickets section
complete
V
Vahram
It is preferable to have a separate section for "Tickets", Emails, Calls tickets, and conversation that turned into tickets be separated from the general chat of the conversation section.
There we can have the following subgroups:
A- unassigned tickets
B- My open tickets
and
1- Open
2- Pending
3- solved
4- spam
and
5- All tickets
And from sub groups should be able to filter by multi selection
- status
- By Agent
- By label
- By Date:
- By Inbox / Inboxes
- by Assignment: assigned or not assigned
- Rating - rated bad or good
Lilith Jalalyan
complete
Lilith Jalalyan
Vahram we have email based inboxes which u can filter and see only those email conversations.