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Lilith Jalalyan
As a Hoory admin user, I want to access a real-time statistic dashboard that provides key metrics and insights, enabling me to monitor the performance and efficiency of the Hoory system.
Acceptance Criteria:
  1. The dashboard should display key metrics such as the number of ongoing chats, waiting time, average response time, total resolved chats, and agent availability.
  2. The metrics on the dashboard should update in real-time, providing live data on the current status of the Hoory system.
  3. The dashboard should provide a visual representation of the metrics through charts, graphs, or other visual elements, allowing for quick and easy interpretation of the data.
  4. The dashboard should allow for customization, allowing me to choose which metrics are displayed and how they are presented.
  5. The metrics should be presented in a clear and intuitive manner, making it easy to understand the current performance of the Hoory system at a glance.
  6. The dashboard should provide historical data, allowing me to view trends and track performance over time.
  7. I should be able to filter and segment the statistics based on different criteria such as time period, agent, department, or specific chat queues.
  8. The dashboard should provide alerts or notifications for critical events or thresholds, such as a sudden increase in chat volume or a high wait time.
  9. I should be able to export or download the statistical data from the dashboard in a commonly used format, such as CSV or PDF.
  10. The dashboard should be responsive and accessible, ensuring that I can view and interact with it on different devices and screen sizes.
  11. The dashboard should be secured and accessible only to authorized users with the appropriate permissions.
  12. The data presented on the dashboard should be accurate and up-to-date, reflecting the real-time status of the Hoory system.
June 4, 2023