Portuguese Support please, follow the status here " https://hoory.canny.io/feature-requests/p/reply-to-specific-messages " where the request was open.

I ll close this request.

We're planning to bring this feature that allows agents to reply directly to specific messages in the chat. This will significantly boost productivity and improve efficiency for our agents.

You should also add the option "Reply to this msg".

This will allow to reply to specific messages when users are writing multiple messages and the Agents don´t have time to reply them