As a new customer initiating a conversation,

I want to receive a message in the support widget indicating the number of people ahead of me in the queue,

So that I can have an idea of the expected wait time and my position in the queue.

Acceptance Criteria:

Scenario 1: Widget Message on New Conversation

Given I am a new customer initiating a conversation in the support widget,

When I start a new conversation by clicking on the support chat or initiating another form of communication,

Then I should see a message displayed within the widget that informs me of the number of customers ahead of me in the queue.