As an admin user I want to run analytics and check AI's chat ratings in the report without blocking an exact picture of customer support performance.

Acceptance Criteria:

Analytics Report Inclusion:

The analytics report must include both AI and agent chat ratings.

Separate Rating Display:

The report should display AI chat ratings and agent chat ratings separately.

Users should be able to filter and view the ratings per inbox.

User Interface:

A clear distinction must be made in the UI between AI and agent chat ratings.

The user should have an option to toggle between AI and agent ratings.

Accessibility:

The feature should be accessible from the main analytics dashboard.

Performance:

The analytics report must load within 3 seconds, even with the additional separation of ratings.