Thanks for the clarification! If this request receives more votes, we will include it in our roadmap.

Portuguese Support hey there,

Thank you for your feedback and for sharing your request. I understand that having the ability to configure business hours by team would be helpful, especially with multiple teams working at different times.

Currently, the system is designed to manage business hours at the inbox level. When end users open the chat widget, they only see whether the chat is available or unavailable, regardless of which team will be assigned the conversation. The availability is communicated before the conversation is routed to a specific team.

At this time, implementing business hours at the team level isn't feasible due to our system’s architecture. However, I would love to learn more about your specific scenario to better understand how the current setup falls short. Could you provide more details on how your teams operate across different shifts, and how this impacts the end-user experience? This information will help us explore potential workarounds or improvements for future updates.