Agent report - Chats / email tickets / call tickets | Voters

Agent report - Chats / email tickets / call tickets

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Vahram

When we search for the agent's chat quantity made for a certain period, we are getting the result of chats + email tickets+ call tickets

June 25, 2024

Lilith Jalalyan

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waiting for reporter

Lilith Jalalyan

Vahram hey, can you please use the left side bar to filter inboxes, once you select the inbox (email, chat or call) you can see the the total number for that specific channel.