In rule based AI when we use “Set conversation status as Open“ , ticket is being queued but when agent assigns to ticket and try to send a massage , client is getting back to the first block ( First input of the first block after the “start“ ) that constantly repeats and is not able to send a massage.

Updated

After some fixes now when agent assigns to the ticket client sees “Start new conversation“ button and not able to send a massage.

When agent sends a massage , client is again brought back to first block. (See screenshot)