Issue with email collect box | Voters

Issue with email collect box

Erik Movsisyan

In some cases knowledge based AI is asking client to provide his email address to get notified although "Email collect box" is disabled.

A day ago

Lilith Jalalyan

Erik Movsisyan jan got it, Christina Manukyanpls check why Collect inbox is there while it is disabled.

Erik Movsisyan

Lilith Jalalyan jan tickets are being queued and will be auto-assigned to agent , but we don't want AI to ask user's email and assure we'll get back to him through this email address

Lilith Jalalyan

Christina Manukyan jan pls debug this and open a critical issue for app_eu1

Lilith Jalalyan

Vahram  hey, 
The auto assignment is enabled ? 
Do you mean that the  AI doesn't connect the user to an agent  ?

Vahram

When the customer asks the AI to connect him with the real agent, the AI Bot closes the conversation just leaving the email collect box, which is not convenient, the chat should ring to the agent.