We have a problem with user data transfer from site to platform.

We've added the 'window.$hooray.setUser' script in which we pass the properties 'name', 'email', 'phone' and 'identifier_hash'.

In the browser console, when viewing 'window.$hoory', these properties are filled in in the 'user' object, but in the platform dialogs, this user is displayed with the 'unverified' label and no 'email', 'phone' or 'name' fields.

Could you please tell us how we can figure out what might be causing the problem?